Frequently Asked Questions

Discover everything you need to know about our gourmet chocolates and shipping policies.

How should I store my MarieBelle chocolates?

To maintain freshness, store your chocolates in a cool, dry place between 60°F and 70°F. Avoid refrigeration if possible, as it can cause blooming or moisture buildup on the surface.

Do you offer international shipping?

Yes, we ship our luxury chocolate collections worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Are there options for customers with dietary restrictions?

We offer a selection of dark chocolates that are naturally dairy-free, as well as sugar-free options. Please check the specific ingredient list on each product page for allergen information.

How do you ensure chocolate doesn't melt during shipping?

During warmer months or when shipping to warm climates, we use insulated packaging and gel ice packs to ensure your confections arrive in perfect condition.

Can I customize a chocolate gift box?

Absolutely. We offer bespoke corporate gifting and custom ganache selections. Please contact our concierge service to curate a personalized chocolate experience.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution.